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As our name suggests, we love puppies, we love our customers too! we understand that nothing less than excellent customer servce is paramount to running a succesful business and that "good old fashioned word of mouth" is and always will be the most effective way of building and maintaning our reputation as being Europes number one at what we do. We realise that the length of the guarantee doesn’t matter as much as the coverage it offers. What's even more important than the guarantee that comes with your dog of course, is the dog itself. We all want to own a healthy dog and not have to worry about health issues and how to validate a guarantee.
With that in mind, we came to the following conclusions:
More importantly than anything else, the Loveupuppy brand, our knowledge, expertise, experience and high standards ensure our puppies health and our customers peace of mind. Instead of guaranteeing that a dog remains healthy for a certain period of time, we must guarantee our customers' satisfaction,so we revised a guarantee on this basis and came up with a groundbreaking idea: we guarantee your satisfaction for 10 years. Yes, 10 years. Your satisfaction is guaranteed for 10 years!! which by the way is more than the average life expectancy of many dog breeds!!